There might not be a better allegory for our impulse to procrastinate than the incessant reminders to update this software or that application, and our perpetual tendency to put it off for the next day. There’s always the option to “remind me later,” as you don’t want to bog down your entire system for an hour and reboot. You throw caution to the wind as you hope the software will remain as you understood it, free of vulnerabilities and safe from compromising any ongoing projects or data.
"Remind Me Later"
But it’s more than procrastination—it’s occasionally justified hesitation. We’ve all heard horror stories about updates that create new problems and drag on until all the bugs can be worked out. From Google Maps to Slack, software glitches and app bugs can be a mere annoyance, or, if we’re talking about software responsible for tracking freight or for analyzing time-sensitive weather data, there are serious risks at play.
Some of us can remember the old days when hardware and software updates required a staff meeting led by the tech support team. But in-house tech support isn’t always a monetarily feasible option, some are forced to choose a more DIY approach to cloud-based systems and networks that run over the top of our daily operations.
The modern office has amazing tools at their disposal that enable the employees to work remotely and very efficiently. Many have elected to manage these tools themselves, relying on support channels available from app developers and software companies.
Nobody Wants To Be The Tech "Guinea Pig"
Today, software updates can be premature and have been buggy to the point of actually shutting down the cellular function on updated iPhones, which could potentially be catastrophic for productivity. While companies should be quick to fix these glitches, the conversation steers towards wondering if it actually would be better wait until the “guinea pig” phase is complete before pulling the trigger on updates.
But instead of waiting or deciding not to wait, a better approach is to have a more holistic system in place to manage software, devices, applications, and networks, and to have professional oversight guiding the way.
In-House VS. Outsourced Technology Support
There are ways to maintain that element of expertise within your organization without having to significantly increase the overhead of the company. Of course there are many other reasons for having on-site technical expertise on a continuous basis, but software updates illustrate just one type of event that illustrate the need for an ongoing presence in the management of a company’s IT infrastructure.
With the speed of business these days it’s unlikely that your operation will be simple enough to look after itself; someone's operating system will be incompatible with a version of the business software needing to be used, a hard drive will go bad (it will, trust us), and the list goes on.
Technological advancements continue to change the landscape of businesses looking for an edge or a way to increase productivity. But everything comes at a cost, and the cost of complex software and smart devices includes attention and inquiry by pros who understand the product far better than most users.
Failing to acknowledge this could cost your company big time, as no management is the same thing as mismanagement.
Our approach for partnering with businesses who need straight answers quickly comes from over 20 years of experience we have in the field. We’ve created several guides for owners looking for ways to grow their IT infrastructure at the same time as they grow their businesses. Check out the IT Buyers Guide and the Cloud Readiness Assessment on our website as a starting point and feel free to browse through our menu of IT solutions while you’re there.