Question #10: Does Your IT Vendor Provide Access To Your Passwords And Documentation?

Many business owners and IT leaders are unsure of the right questions to ask a prospective IT vendor.

Hi, I’m Ross Brouse, President of Continuous Networks, and today I want to talk about the 21 questions you need to ask a prospective IT vendor, before you trust them with your network and data. 

Is it standard operating procedure for your IT vendor to provide you with written network documentation, that details things like software licenses you own, your critical passwords, user information or hardware inventory? Or are they the only people who hold the keys to the kingdom? 

We help a lot of companies improve their overall technology health. When we’re in the process of taking over from a previous vendor, we often find that that previous vendor has kept this type of critical information hidden from the client. In many situations, the vendor holds that information hostage. You should never allow your IT vendor to have this much control over you and your company. If you get a sneaking suspicion that your IT vendor is keeping this type of control, as a means for job security, get rid of them. This is downright unethical and very dangerous to your organization. 

All of our clients receive full access to our written and electronic documentation at no additional cost. We also perform a quarterly update so that this information is provided to the key people from your company that know how to use it, giving you complete control over your network.

If you’d like to find out how our Managed IT Solutions could work for your business, you can book a call with our friendly team of experts by clicking the button below to visit our CyberSCORE page, or send us an email to
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