Question #12: Is Your IT Vendor’s Service Plan Really All-Inclusive?

Many business owners and IT leaders are unsure of the right questions to ask a perspective IT vendor.

Hi, I’m Ross Brouse President of Continuous networks, and today I want to talk about the 21 questions you need to ask a perspective IT vendor before you trust them with your network and data.

Question #12 if your IT vendor offers an all-inclusive support plan, is it really all inclusive, or are there gotchas hidden in the fine print?

When you are reviewing your IT vendor agreement, here are some things to look for and ask about. Is telephone and email support included or is this an extra cost? Are adds, moves, and changes for new users included? How about hardware and software do they provide support for third party software? And what are the costs and consequences of early cancelation?

Don’t be seduced by low monthly fees from an IT vendor. These types of plans often have many unexpected expenses that don’t seem apparent at first. More times than not, I see businesses spending more on technology support because their IT vendor charges a low monthly fee and then charges for most things on top of that fee. This type of an arrangement is designed so that an IT vendor benefits from your technology pain. 

All-inclusive technology support plans are the smart way to go. This type of plan puts motivation on the technology vendor to reduce technology issues and pain. The more issues there are the more it costs the vendor. This motivates that vendor to find ways to reduce these technology issues which not only comes with predictable monthly spend but also reduces overall costs for your business.

If you’d like to find out how our Managed IT Solutions could work for your business, you can book a call with our friendly team of experts by clicking the button below to visit our CyberSCORE page, or send us an email to [email protected]
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