Question #3: Are Your Questions Answered or Are You Left Even More Confused?

Are you able to get a straight answer from your current IT service provider?

If you’re tired of not getting the help you need, when you need it, book a CyberSCORE call with our team and get the RIGHT advice.

Video Transcription

Have you ever made a call to a service desk, and asked a question, only to be given all kinds of answers that were full of technical jargon, and confused you, and made you feel even more FRUSTRATED than you already were?

Question #3: Does your service provider take the time to explain what they are doing, and answer your questions in terms that you can understand?

Or do they confuse and come across as arrogant?

With all kinds of crazy technical jargon and geekspeak.

This is really important because you are probably already frustrated by having to call up the Service Desk because you’ve got a technical problem.

The very last thing that they should do is confuse you and frustrate you more.

They need to be able to respond to your specific service requests and talk with you like a normal human being would talk and explain things to you using terms that you can understand.

Our service engineers are trained with the heart of a teacher.

And they’ll take the time to answer all of those questions and explain everything in terms that you will understand.


If you’re frustrated with the level of service you’re receiving from your IT vendor, or want to see if we really ARE as helpful on the phone as we say we are, why not put us to the test?

Book a CyberSCORE call with our team. We’ll help you understand any problems you’re facing, and you’ll be able to determine if our service might be better suited to your requirements.

Click below to book your call.

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