Videos

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Question #15: Does Your IT Vendor Perform Backups Before Making Changes?

Many business owners and IT leaders are unsure of the right questions to ask a perspective IT vendor. Hi, I'm...

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Question #14: Does Your IT Vendor Regularly Test Backup Restoration?

Many business owners and IT leaders are unsure of the right questions to ask a perspective IT vendor. Hi, I'm...

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Question #13: Does Your IT Vendor Insist on Both Off-Site and On-Site Backups?

Many business owners and IT leaders are unsure of the right questions to ask a perspective IT vendor. Hi,...

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Question #12: Is Your IT Vendor’s Service Plan Really All-Inclusive?

Many business owners and IT leaders are unsure of the right questions to ask a perspective IT vendor. Hi, I'm...

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Question #11: Does Your IT Vendor Have Multiple Techs Who Know Your Business?

Many business owners and IT leaders are unsure of the right questions to ask a perspective IT vendor. Hi, I'm...

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Question #10: Does Your IT Vendor Provide Access To Your Passwords And Documentation?

Many business owners and IT leaders are unsure of the right questions to ask a prospective IT vendor. Hi, I'm...

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Question #1: Do They Answer Their Phones Live?

Video Transcript A lot of small business owners and IT leaders are unsure of the right questions to ask a...

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Question #2: Do They Have a Written Guaranteed Response Time to Your Calls?

Video Transcript Have you ever been in one of those situations where you put in a service requests, and you...

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Question #3: Are Your Questions Answered or Are You Left Even More Confused?

Are you able to get a straight answer from your current IT service provider? If you're tired of not getting...