FAQ

General

IT support, also known as an information technology, managed services provider; an IT support company is comprised of professional IT specialists who make up the company’s core IT team. The IT support team provides your business with expert guidance and management for a variety of information technology needs

We use a predictable 5-step process that achieves outstanding business results. The first 120 days are built around steps 1-4, and step 5 is about building and maintaining a long-term relationship with consistent results.

22 Full-time employees

50 – 500 computers in the manufacturing, healthcare, and financial services industries in New York City Metro, who are concerned about cybersecurity and disaster recovery. These clients see IT as an investment, not a cost, and often have an in-house IT manager. 

We are celebrating nearly 20 years in business!

Simply put, cloud computing is the delivery of computing services — including servers, storage, databases, networking, software and services — over the Internet (“the cloud”) to offer faster innovation, flexible resources, and economies of scale.

We are a full service technology success practice that provides technical support, cybersecurity, best practice management, technology business consulting, and strategy.
Give us a call at 201-579-2086!

MSP means Managed Service Provider. This is a somewhat dated term that describes a technology support company that bills on a monthly recurring model. Most MSPs today only provide technical support, basic security, and patching/update services.

We are headquartered in Secaucus, New Jersey, just outside of New York City. We also operate data center networks in Secaucus, New Jersey and Dallas, Texas.

Our service desk hours of operation are Monday through Friday from 8:00 AM until 6:00 PM Eastern Time. We operate 24/7/365 for critical/high-impact events such as server and network outages.

Culture and values are at the core of who we are. We utilize a business planning operating system called EOS (Entrepreneurial Operating System) that begins with our 5 core values. You can read more about our Core Values and culture here.

Reducing overall costs to small businesses is at the center of what we do. Our Continuous Track process is designed to implement consistency and discipline around best practice alignment, which achieves lower overall costs for our clients. Every client’s situation and results are different and depend upon our level of involvement with their management teams and the services we provide to them under the terms of their agreement.

Improving overall efficiency for our clients is paramount to our definition of success. While results will vary from client to client, efficiency gains are part of our continuous technical alignment and strategy process.

Continuous has over 20 years of experience in the cloud – well before it was even called “cloud” we were hosting our customers’ websites in our data centers. Our engineers have expertise in Microsoft Azure, Amazon Web Services and our own Continuous cloud.

Of course! We will even bring lunch!
Yes. No single business is the same, The Continuous Track is designed to provide for each business’s unique needs and challenges.

Services

Without a proper disaster recovery plan, the results of downtime are costly and unpredictable. We provide Disaster Recovery Planning services to our clients that are tested and documented. This allows our customers to get better sleep knowing how to operate efficiently when disaster strikes.
We are process oriented. Most small businesses we work with are completely lacking when it comes to technology processes. The processes we implement have a significant positive impact on things like employee productivity, risk mitigation, and reduction of cost. We have processes for employee onboarding/off-boarding and workstation performance and security.

We live and breathe technology and have always been committed to understanding and working with the latest technologies. Through our quarterly strategy meetings, we are consistently bringing new technologies to the forefront of our discussions and helping our clients to make better business decisions around the technologies they choose to implement.

We work with each client individually to choose a time and a specific process that suits their business. Business interruption is unacceptable to our process and we make specific recommendations to our clients in order to mitigate business interruptions due to maintenance tasks.
We protect both our company and yours by maintaining a strong commitment to best practices. Leveraging tools like data encryption, network separation, multi-factor authentication, access permissions, threat analysis, real-time remediation and user behavior analytics, we remain ahead of the cybersecurity game.

About Continuous

Our goal is to deliver consistent positive business outcomes, and technology is a tool to achieve these outcomes. Our method is built around implementing processes rather than reacting to requests.

We do not reduce the work you or your employees perform, however, we do make it easier by removing technology obstacles that reduce employee efficiency and cost the company money.

Your company’s, your, and your employees’ satisfaction is a top priority of Continuous. After every interaction we ask your end users to grade us, with a Red, Green or Gold rating.

Our service is a per user and per device per month model. We pride ourselves on creating a predictable monthly spend for our customers that reduces technology costs over time.

Yes, we do have contracts.

We support HIPAA, NY State – 23 NYCRR 500, PCI-DSS and IRS Publication 4557 aka “Tax Security 2.0” and others.

Stop The IT Money Suck From Encroaching On Your Margins.

Book a call with our team for your Continuous THREAT CHECK today.

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