IT support Also known as an IT managed services provider; an IT support company is comprised of professional IT specialists who make up the company’s core IT team. The IT support team provides your business with expert guidance and management for a variety of information technology needs
We use a predictable 5-step process that achieves outstanding business results. The first 120 days are built around steps 1-4, and step 5 is about building and maintaining a long-term relationship with consistent results.
22 Full-time employees
50 – 500 computers in the manufacturing, healthcare, and financial services industries in New York City Metro, who are concerned about cybersecurity and disaster recovery. These clients see IT as an investment, not a cost, and often have an in-house IT manager.
Simply put, cloud computing is the delivery of computing services — including servers, storage, databases, networking, software and services — over the Internet (“the cloud”) to offer faster innovation, flexible resources, and economies of scale.
MSP means Managed Service Provider. This is a somewhat dated term that describes a technology support company that bills on a monthly recurring model. Most MSPs today only provide technical support, basic security, and patching/update services.
Our service desk hours of operation are Monday through Friday from 8:00 AM until 6:00 PM Eastern Time. We operate 24/7/365 for critical/high-impact events such as server and network outages.
Reducing overall costs to small businesses is at the center of what we do. Our Continuous Track process is designed to implement consistency and discipline around best practice alignment, which achieves lower overall costs for our clients. Every client’s situation and results are different and depend upon our level of involvement with their management teams and the services we provide to them under the terms of their agreement.
Improving overall efficiency for our clients is paramount to our definition of success. While results will vary from client to client, efficiency gains are part of our continuous technical alignment and strategy process.
Continuous has over 20 years of experience in the cloud – well before it was even called “cloud” we were hosting our customers’ websites in our data centers. Our engineers have expertise in Microsoft Azure, Amazon Web Services and our own Continuous cloud.
We live and breathe technology and have always been committed to understanding and working with the latest technologies. Through our quarterly strategy meetings, we are consistently bringing new technologies to the forefront of our discussions and helping our clients to make better business decisions around the technologies they choose to implement.
Our goal is to deliver consistent positive business outcomes, and technology is a tool to achieve these outcomes. Our method is built around implementing processes rather than reacting to requests.
Your company’s, your, and your employees’ satisfaction is a top priority of Continuous. After every interaction we ask your end users to grade us, with a Red, Green or Gold rating.
Our service is a per user and per device per month model. We pride ourselves on creating a predictable monthly spend for our customers that reduces technology costs over time.
Yes, we do have contracts.